Refunds & Cancellations

Life happens! If you need to cancel:

• Cancel 3+ weeks before the class starts, and we’ll refund you in full, minus a $25 admin fee.
• Cancel 2 weeks before, and we’ll refund you 50%.
• Cancel less than 2 weeks out, and we’re unable to offer a refund.

Missed Classes

• If you can’t make a class due to illness or something personal, we don’t offer refunds or makeup sessions.
• That said, we’ll do our best to help you catch up where we can – just have a chat with your tutor.
• If we need to cancel a class because of low enrolments, you’ll get a full refund, no worries.
• Sometimes we might need to change the tutor for a class – we’ll let you know ahead of time if that happens.

One-Off Events & Workshops

• For one-off classes and events, we don’t offer refunds or rebookings if you can’t make it – think of it like buying a ticket to a concert or movie.
• Can’t attend? You’re welcome to pass your spot on to a friend – just let us know their name.

Collecting Your Work

• We totally get that life gets busy, but please collect your finished pieces within 3 months – after that, we’ll need to clear the shelves and let your work go.

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