Our Cancellation Policy

Please ensure you have read and understood these terms before booking your course. By attending a class you are deemed to have read, understood and accepted them.


Cancellations must be made in writing by email

For courses and workshops we can only provide a refund (minus a 10% admin fee) for cancellations made more than 10 days before the start date. For cancellations less than 10 days before the course or workshop there will be no refunds or transfers. You may elect someone to take you place in the course or class.

All clients are asked to agree to our terms and conditions upon booking a course or workshop

If a course or workshop is cancelled you will be offered a full refund or a gift card to the same value of your course.

Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme. If the participant fails to attend all or any part of the course the full course fees are payable and we do not offer full or partial course date transfers.

Attendee Substitution

A substitute attendee may be named at any time before the course at no additional cost, but a substitute cannot attend halfway through a course. Once a course has commenced the same student needs to attend the sessions.


Requests to transfer to an alternative course or date must be made in writing by email.

Transfers may be made up to 10 days before the course start date and will incur no additional fee. However, transfers are subject to availability and we have no obligation to ensure suitable alternatives are available.

A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations.

Cancellation Policy Terms & Conditions Kiln Studio 2023